Key to Success of Puente Hills Toyota

Essay sample on Puente Hills Toyota

Are you planning a trip to California? With metropolitan cities and famous attractions such as Hollywood, Zoo of San Diego, and Golden Gate Bridge, you will definitely experience a unique and memorable experience. Here you can buy a perfect car in Puente Hills Toyota and enjoy all these great attractions of California.

Puente Hills Toyota (PHT), founded in 1981, is a large Toyota dealer center, operating as a branch of Hitchcock Automotive Services. At present days, it has an annual turnover of $90 million. About 150 employees are working here and the annual profit of this enterprise is up to $2 million. This dealer center is selling both new and used cars through the specialized departments. In fact, the enterprise has three main departments – sales of new cars, purchase of used cars and technical and repair services.

Located in easy driving distance from Long Beach to the east of Los Angeles, California, PHT offers different spare parts for all models of Toyota. The examples from the real life, as well as clients’ feedback studies, have shown that PHT had one important thing on their agenda – a variety of finance options. If you come across the need to get your Toyota repaired, the right place to visit is PHT in San Gabriel Valley. It is easily found in the City of Industry. Specializing in all things by Toyota and more, the center strives to attract life customers by its automotive authority. The main features of this center are current service coupons, shop points to get free oil changes, free current sales account, service records to access to your equipment and many other services.

The secret of success of this enterprise relies on the high -quality level of offered services. For years, PHT greatly satisfied both manufacturers and customers. The manufacturers control the dealer’s business regularly. If Customer Satisfaction Index (CSI) of the dealer is high, manufacturers usually allocate a larger number of their bestselling models. When CSI ratings are low, manufacturers can make changes in the business. CSI is an important tool to measure the rate of quality services by collecting and analyzing data of customers’ feedbacks which are taken from clients after they got services or bought cars. CSI also impacts the salaries and bonuses of PHT employees. This analysis demonstrates the performance of the management and the competence of employees. The incentive system applied at PHT is improving constantly. The advantages and disadvantages of the incentive system are detected in time with the further positive on employee performance.

Keeping customers satisfied is surely the key to success and in this way, PHT makes a lot of efforts in making its customers satisfied. For the best customer service and commitment to excellence, PHT collected many rewards, namely the Consumer Satisfaction Award by the Dealer Rater in 2017.